Genuine
Does HW have an offline brick and mortar store?
More than 200 offline physical stores in Italy, 4 offline physical stores in Hong Kong, 8 offline physical stores in mainland China, physical stores are opening gradually.
Where do the watches ship from?
All orders are shipped from our Hong Kong or US warehouse
Is the watch I bought authentic?
Harry Williams in the designated network channel sales are authentic, you can consult the brand's official telephone number 4001880960 to confirm that Harry Williams in the designated network sales channels to ensure that the goods you buy are authentic.
Watch
What is the mirror material of the watch?
Mineral glass mirror material, please do not lift and rub with sharp/rough objects when wearing to avoid scratches
How long is the watch battery life?
General standard batteries are generally used for about 2-3 years
What type of movement is used in Harry Williams watches?
Harry Williams watches all feature Japanese quartz movements.
Why are some of the boxes red and some black and shaped differently?
Harry Williams Italian counter mostly use red/dark yellow rectangular simple box, Piccadilly Circus series use black rectangular box with skull logo, before June 2017, the packaging of Harry Williams watches sold in China market is the same as Italian counter;
At the end of July 2017, the packaging of Harry Williams sold in China and the United States was upgraded to a square black leather box, or there may be alternating shipments of old and new packaging
Straps
How do I pick the right size strap?
If you are a man's watch, please choose a 20mm band, if you are a woman's watch, please choose an 18mm band.
Newly purchased strap feels a little hard to wear?
Harry Williams watches are made of imported Italian cowhide, leather straps are just worn will be a little hard, the more you wear will be more suitable for the hand, so that the belt to adapt to the size of your wrist is to take a period of time!
Can HW watches be worn with different straps?
All HarryWilliams watches and straps are carefully matched together by our designers to achieve the best possible design. We do not currently offer the option to buy a watch with an individual strap. If you would like to wear your watch on a different strap, you can purchase an additional strap. Please make sure to check the size of the strap to match your watch.
Returns and Exchanges
Do HW watches support returns?
All HarryWilliams watches can be returned and exchanged within 30 days.
If the appliance meets our Return & Exchange Policies, we would gave you our shipping address to return, please ship the appliance back within 7 days, after receive our refund confirmation email(usually within 24-48 hours).
How do I change products?
1. When you request for refund or exchange, please email us first.
These content should be included in your email:
- Order number
- Reason why Return or Exchange
- Photos or video to show the appliance is original or non-human damage.
- Once we received your email, we will get back to you within 24 hours.
2. Please ensure that the appliance you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.
3. If you’re exchanging for non-human factors, we’ll send a replacement within 7 days.
Warranty
How long is the warranty good for?
HarryWilliams watches come with a 2 year product warranty from the date of purchase. Please note that the warranty does not cover batteries, normal wear and tear of the case, glass or bracelet over time. The warranty does not cover damage to any part of the watch caused by abnormal use, careless use, negligence, accidents, incorrect use of the watch and failure to follow the instructions provided by HarryWilliams.
Repair and maintenance
Can I clean my watch belt?
Leather Straps - We do not recommend that you wash your leather straps; the leather will dry out when it gets wet and may cause damage to the strap. However, watchmakers or watch retailers everywhere may have cleaning products designed specifically for leather.
How to maintain the nylon belt?
Nylon belts are not machine washable. If you encounter stains, please dip in water with soap or laundry detergent gently, normal wear and good daily maintenance, generally one to two years to replace a
Is my watch waterproof?
The water resistance of Harry Williams watches is 30 meters/50 meters.
30 meters waterproof does not mean you can dive 30 meters, it means waterproof for daily life under 3 atmospheres pressure and splashproof. You can wear it to wash your hands and face in daily life, but you can't wear the watch to take a bath or swim.